Reviews by Sport Samont
36 Reviews
Great experience witbhour rental. Very friendly staff and quality equipment.
Despite a bustling shop, the staff delivered supreme service. Kudos!
all good
Great equipment and helpful staff but picking up the equipment was very slow! We were standing in line for 1.5 hours to collect the skis and boots.
Staff were very friendly and helpful and equipment was also good. We had one issue which was that our skis were not ready, despite having booked four days previously. Sport Samont had no record on their system of the booking we had made on bookyourrent.com. We had to wait more than 20 minutes on our first ski morning while the staff had to go to another location to get some of the equipment. Very disappointing.
Attentive staff, who changed the ski boots when requested for a larger size, without extra charge.
Ottimo servizio e materiale di qualità
Very friendly service, new skiing equipment. Only disadvantage: the store us closed mid-day.
Nice shop, nice helpful staff. Interesting collection of cloth, equipment, gear and gadgets. The offer and equipment are good. That is the primary trigger to come to your shop. Logistically the shop really need to be improved. - lack of space to queue. Continuously blocking the way for others. - lack of space to fit shoes.. The shop is so crowded that i felt uncomfortable to just look around. While I think the collection is great against interresing prices. This is a missed opportunity. I believe people are willing to spend money when the are relaxed.
We rented skis, boots, poles, and helmets for our family (2 children and 2 adults) for the week we were in Arabba. The staff was very friendly and helpful and made sure we understood that we could come back and swap out equipment if needed. The reservation process was easy and they had everything ready to go when we arrived.
Doing the online rental ahead of time was easy and led to the best experience I've had with ski rental in 20+ years of skiing. Boots fit perfect which never happens for my feet. Skis were perfect for my level.
Ci siamo trovati bene
Very friendly staff and a shop with all the essentials that are needed for a good skiing equipment.
It still takes a long time to que when to pick up skies and boots,
helpful, correct, friendly, advising
The staff at Sport Samont is friendly, welcoming, professional, attentive to the client's needs and wishes. It is a very pleasant experience to be served at that store, and I recommand it heartily for anyone staying at Arabba.
Excellent service advice for upgrading my rental skis much appreciated
Excellent, friendly and knowledgeable staff
Renting ski equipment was really simple. I pre booked online and when I arrived at the shop I had my skis within a few minutes. No waiting around. I changed my ski after one day for a shorter pair and this process was also very quick and friendly. Will definitely use this shop next time in Arabba.
Had to return 3 times to fix issues with snowboard equipment. Once the foot strap came off while going down hill. Didn’t bother the supplier in any way.
Good value, quality equipment, friendly people
Very helpful and friendly people in the shop. I recommend them. The service was very good
The payment should be done once. The opening hours should improve.
I had a terrible experience when collecting my preordered skis and boots for my family. It took 90minutes to collect 4 pair of skis and 3 pair of boots. We had three or four people before us in queue. The shop is small and no where to sit. My friends family came 10 minutes later and for them the process was over two hours. Three people standing behind the cashier, doing nothing. One person killing himself to distribute boots to all people in the queue. Totally stressed out. Seemed like this shop had its first day ever to rent skis.
I did prebook everything, but nothing were prepared when we came to the shop. When we finally were served by the arrogant staff, it took over two hours to find the right sizes for six skiers… A total mess in the shop - and on top of everything the staff were friendly un-friendly and had clue what they were doing.
The online experience is a bit confusing but works well. The store it’s a bit crowded with clothes and very little space to to try and fit kit.
The staff were very helpful and cooperative. Thanks!
Service was a bit slow. It took more than a half hour to prepare two snowboards who were pre-ordered. Because bindings were not available?
Everything was OK, but not Excellent. Especially the waiting time for fetching the equipment was way too long (more than 1 hour).
Good equipment and nice knowledgable staff. Place is little too small for its business and gets easily crowded. It takes way too long time to pay for the rental. Its almost like the rental system is not tied to the cashier system.
Very knowledgeable and friendly
The staff were knowledgeable and friendly and we were happy with the skis. We had to wait almost an hour though - but no other issues.
Helpful, friendly family business with excellent equipment.
Very well maintained eqipment, brand new boots, professional staff, highly recommended
It took logn time to hre the kit but it was worth it. Good quality and reasonable prices
I recently had the pleasure of using the services of this ski rental, and I must say, my experience was overwhelmingly positive. The staff were more than helpful, going above and beyond to ensure that my needs were met and that I was comfortable with the equipment provided. They demonstrated not only professionalism but also a genuine care for customer satisfaction. The ski equipment itself, while showing signs of previous use, was in excellent condition and very well-maintained. It performed superbly on the slopes. I appreciated the evident attention to detail in preparing the gear for each customer. Overall, I am thoroughly satisfied with their services and would highly recommend this rental to any ski enthusiast looking for quality equipment and outstanding service.