Reviews by Bormio Ski & Bike Loc. Bormio Terme

I interacted mostly with Michele and Danilo, both of which were absolutely terrific, in every sense. I had a lot of questions about the bicycle leading up to the Granfondo and I got what I needed every time. Furthermore, Michele gave me excellent suggestions for rides in the area. The rental services offered were very complete, with all I needed for a fun and safe ride. I could not have asked for more from this bike shop.

Super recomendable!

Excellent service. I Will definitely be back. Thank you very much!!

David and the staff were extremely helpful, friendly, and accommodating. We had to cut short our booking on account of issues with airline bookings. David accepted our cancellation request. This type of customer care and service is a rare commodity. Thank you and we will be back.

Great helpfull staff!

Excellent customer service giving good advice for our planned routes.

We were running very late with the return of the bike, and the staff was very friendly and understanding about it. The bike was a bit to small, although the description said it would fit the hight of my GF. It was XS, she would need size S. But it was the only one still available, so we took it.

Danilo and the team are super helpful and the Trek was in excellent condition, great shop a d service

Bike was a little big and sadly there wasn't anything that could be done to make it a more comfortable ride. Having some more 'spares' and going above and beyond to try to get a better fit would have been appreciated.

Fantastic experience. Great bike. The guys attached my own saddle and pedals and offered to set it all up for me. The booking process was easy and the pick up and drop off were straightforward. Would highly recommend.

The team were really helpful with our groups bike hire and more than happy to help with any tweaks needed during our hire period. I would definitely use this company again.

Super clean and efficient. Very friendly and overall professional people. Price/Quality of the rented bike seemed to be at the right spot.

Everything was perfect arangent

Great service and excellent brand new equipment

Easy to book on web , good choice of bikes in my size (i am quite tall @ 60cm frame) and staff took time to make sure bike fitted properly.

You were truly excellent. We arrived early but the bikes were ready anyway. The bike I'd ordered turned out to be too small for me (not your fault), so your mechanic immediately set to preparing a larger bike for me. The larger bike needed the brake pads changing, which he did immediately. When I explained that I wanted to ride the Mortirolo, the mechanic changed the rear wheel to one with a bigger cassette (which I needed!) and adjusted the topping lift (I loved that attention to detail). All in all the speed, courtesy, flexibility and attention to detail was superb: the best bike rental experience I have had anywhere in the world. Chapeau!

The staff were fantastic! Took care of evey need with a smile. Thanks!

Shop quality was great. Bike quality was good but not as good as previous rental in Badia.

I found the staff excellent very helpful and friendly would so recommend these guys ,the shop had a great selection of clothing and bikes for sale, coming from New Zealand I did find however the clothing was a little expensive (but that could b due to latest design vs older design available in NZ) Not a criticism, just a observation.I think value for money the rental bikes were perfect and the staff more than happy to make sure you were comfortable .

Simply excellent

Helpful and efficient staff (fitted power meter, pedals etc. in quick time). Well stocked shop. Well maintained and beautiful bike!

Very satisfied with everything

They went out of their way to make the bikes right, changing saddles, adjusting and installing new brake pads and truing wheels quickly and efficiently. I recommend them highly.

Found the shop online. Mateo and his crew were fast, and courteous. They made multiple adjustments to several of our bikes, and would not even let me take my pedals off at the end. They insisted, and even put my pedals in a zip lock bag so as not to get anything in my bike bag dirty. VERY helpful, would use them again in a moment. Bike adjustments were for fit only, mechanically they were perfect.

I found the Bormio Ski & Bike team to be very helpful. A friendly team who were willing to offer advice and guidance about the area. I even purchased some cycling gear from the shop to remember the mortirolo and the great bike shop. Thank you.

Great service and good bikes we had, thank you :)

Was very impressed with the efficiency, equipment and operation of the shop. Would definitely rent from this outfit again with no hesitation.

Great service. And great supply of perfectly maintained bicycles.

Excellent service. They were able to adapt the bike to my requirements, even more complex adjustments like replacing the crank and stem. The bike was in excellent condition and I would certainly rent again from here.

From the picture on the site I was convinced that it was equiped with disc-brakes. This however turned out to be nog the case. A bit disoppointing because I intented to have an experience in using disc-brakes.

Very professional group. Helped get our team fitted very quickly.

Guys very kind, material checked and ready when arrived, nice quality. Shop with clothes and other stuff if necessary.

Very good service. Excellent bikes. Recommended for renting a bike in the Stelvio region.

The bikes we rented were top notch and well maintained. The guy we dealt with was informative and gave us good advise on what route to ride since Stelvio was closed. We plan to visit again and will rent here again.

Bikes and bike service were great, and overall experience was even better. The team helped us by suggesting rides that we could take when the Stelvio and Gavin passes were closed. Those recommendations turned out to be perfect for our group and very enjoyable overall.

Flawless service. Thoughtful personnel.

Top guys, great bikes. I wouldn't hesitate in renting from them again. They couldn't have been more helpful. Totally easy and they were so helpful. Many thanks to you all!

Renting a bike versus riding your own bike is always difficult. However when you rent from a dealership that provides world class bike manufacturers like Trek you are guaranteed a good ride. Nice staff and friendly environment. My ride to the Stelvio was smooth sailing :)

Very organised bike rental shop with excellent customer service and quality of bikes. Will definitely return.

Excellent bike, slightly let down by the worn tyre that I only noticed the next morning. Next day the shop immediately swapped for a new tyre with no charge. However I was allowed to charge my phone in the workshop while I waited. I was also give a 20% discount on a new top (when I asked). Very friendly and I would recommend to anyone.

Fantastic staff, knowledgeable, strong community, phenomenal network, excellent equipment.

I found the guys at the shop excellent in organising our group and sorting out the bikes for us. I have hired bikes before in Mallorca and found my experience very easy compared to dealing with bike hire shops in Mallorca. Well done

Great service, lovely guys. I’d broken my wrist a while back and still not 100% so they were able to change my order to an e-bike. Took me through all the controls thoroughly, bike was a godsend. Thanks again guys!

We delayed our trip due to illness and Bormio Ski & Bike were very accommodating in terms of shifting our booking by 3 days. One of the bikes was not availability for the last 2 days and they easily arranged a replacement. They even have us a discount for returning the bikes early as we decided not to ride on our last day.

The bikes we hired were in excellent condition and we found the staff very helpful and courteous. Would difinitely use them again.

My 3rd year using this shop for my bike rentals. I will be back! Great service, bikes, good location.

Very helpful and obliging staff. Highly recommended and would use again.

The shop is great and the bike mechanics were very helpful.

It was very busy when we arrived - holiday weekend, great weather etc. but didn't have to wait too long and the service was great. The bike was excellent - I regularly hire when overseas so I don't get caught out with front/rear brake levers being swapped (as far as someone from the UK would perceive!) - but maybe worthwhile them pointing that out as it can be a shock sometimes if you are unaware.

very nice helpful emplyees!

Fantastic service. Such helpful staff. I had a crash and managed to snap the right hand brake lever / gear lever. I took the bike back with my tail between my legs and they were extremely helpful. We came to a very fair financial agreement and they sent me out with another bike straight away. Highly recommend

Great staff and excellent customer care.. Good quality bike, Trek Domane 5 with disk brakes (a bit heavy up to stelvio or gavia , on the other hand Great while rolling back to Bormio)

The staff at the bike shop were extremely kind and very helpful. The bikes were in excellent condition and performed very well. I would highly recommend the shop!

Everything was perfect. Thank you!

We rented two road bikes and they were in great condition. We had no issues with the bikes during the 4 day rental. The whole rental experience was very straight forward and the guys were really helpful. We were even informed about a ride on the Sunday on the Stelvio, which was only for bikes. This was really good to know and cycling it at this time really added to the holiday.

Fast and efficient service.

We hired two trek bikes for our 4 day trip, taking on the Stelvio, Mortirolo and Gavia passes. Bikes were very good, light, well maintained and perfect for our trip. Would highly recommend this place if you want to hire. On our final day, we dropped the bikes off and then headed across the road the the Bormio Terme spa for some relaxation. Perfecto

Nice guys who make our rental perfect. Perfect road bike to climb Stelvio, Gavia, Mortirolo...

They were very helpful in fitting the rental bike to me.

Very friendly and helpful.

Had a problem with my own pedals. Managed to buy some cleats off them and they supplied me some pedals foc great bunch of people.

Super helpful staff, excellent equipment. One of the best bike hire experiences I've had. Would not hesitate to recommend.

The shop were quite busy and the staff didn't have much time, but everything worked fine.

Great service, brilliant bikes, staff even threw in 2 new water bottles for free which was really appreciated

Large and extensive selection of bike rentals. Friendly staff and generally good service. They do not ask for advanced measurements so the bike is set up when you arrive. So takes about 5-15 mins per rental. Bikes come with spare tube, tyre levers and computer youll need to bring your own bottles and pump. Drop back is straight forward and painless.

Very friendly and helpful people. The second day after the rent we found out that we need different type of bike and it was no problem to change it. Absolutely great service and approach. Will certainly come back, thank you!

Good guys. Very efficient on pick-up and accommodating to our foibles. Bike was great - felt comfortable riding it straightaway.

Everything was as I ordered, with the dimensions I e-mailed set up on the bike. They also put a Garmin mount on the bike on request and we’re fine with the fact I had two flats and used the inner tubes and compressed gas bottles they provided. Overall excellent!

I was very happy with the trek Edmondo S7 , electronic shifters. Very nice bike & liked the gearing. Staff were very helpful in fitting to my size & adding a Garmin mount which was extremely helpful. Also appreciated the email contact beforehand which was also informative. Thanks!

Overall great! At Bormio bike rent there is a small issue with car parking. I checked it before and new that about 200m in direction Stelvio Pass thre are some places near the road.

The Ridley Helium bike rented was ideal for mountain climbing. Light and stiff frame with 34 / 32 lowest gear (needed if you do the Mortirolo). The bike worked well. I was very impressed with the way that the bike shop treated my fellow rider who crashed damaging himself and the bike. The shop were very fair about the cost of the repairs and showed great concern about the welfare of the rider. I would use them again.

The bike was exactly as booked and the service swift and efficient. Perhaps the most important thing I can say is that a friend had an accident and as a result his bike was damaged. The manager could not have dealt with the situation more fairly and was really concerned that my friend was ok. thanks for a great experience.

Great service and great bikes Easy to collect and drop off I’ve rented several bikes on holiday and these bikes were the best in terms of quality and customer service

Very good service, without any issues at all. Slight problem with the bike after first ride, took it back and the guys fixed it immediately. Impressive operation they have!

This is my second time renting and the quality of the equipment and service continues to improve. There is only 1 place to go for your bike rentals in Bormio and this is it. See you in 2021.

Very professional service with excellent quality bikes. Very busy shop. Very helpful in allowing me to change the rental when my travel plans change. Would definitely use their services again.

We rented Bikes in June 2019. Have not rented Ski Equipment.

Very friendly and helpful. A good balance between skilled mechanics and maintenance staff, and a good atmosphere among all t he staff. The gear mechanism failed on my bike after a couple of days and I was given an excellent replacement bike.

Very pleasant helpful staff that took time to set the bike up the way i wanted it and their attention was prompt.

Bikes and service from staff was excellent.

Great service, efficient, knowledgeable on hand with any advice.and extremely helpful. Nothing was too much bother and Danilo and his staff were on hand with any advice

These guys made it simple. No problems and willing to take care of any concerns.

Great central location of rentals for biking adventures. Great selection of bikes, but get your selection done early, as options diminish closer to pick up times. Quick service, had a minor mechanical issue that was corrected in minutes after bringing bike in for service. Great staff!

A very busy shop but they looked after us and served us well.

Very very nice people! ! Great food. I had an excellent experience!

I feared the booking expeirence was going to be horrendous. But it was the opposite: excellent wherever you looked. The staff was very attentive and polite and willing to meet all of our demands without a single complaint. Everything exceeded my expectations. The bicycles were of very high end (I mean very expensive) and maintained in top condition. Needless to say, they performed perfectly, without a fault.

The very best!!!

Great place. Highly recommend :)

Everything went well. Bike was ready. Staff helped in setting it up. Nice experience. Highly recommend

Good service and friendly staff. The bikes was clean and the gear adjusted. I Can for sure recommend Bormio ski & bike.

I was a bit disappointed not to get the bike I had ordered but it hadn't been returned in time however the team looked after me including fixing a puncture the following day

Very nice place, good bikes, helpful staff. I had a brand new Trek Emonda di2. But its di2's casette low drop adjustment was not properly done. The chain fall and stuck during the race. Thanks god this was a climbing race so the time to fix the problem did not ruin my day.

The shop staff were very professional, well organised, even in busy situations. We hired a second E- bike for my partner that wasn't pre booked and was offered a discount without asking. The bike mechanics are super quick at solving any issues when you just drop in passing which i thought was a fantastic service. Quick chain clean, relube, pressure the tyres, 5 mins! My hired bike a Trek Emonda SL6 disc never faulted a beat in 347 miles @ 54k feet. Thats a lot of gearshifts and braking! Top 2 bike shops I've hired from in Europe!

I think that it was such a great experiment and the bikes were perfect thank you for everything

Very good

The owner just a great guy, he offered me his own bike since the bike that ı have rented has been broken one day ago before my rent.

A very busy day at the shop as the Grandfondo was the next day and the team were all doing there best to be speedy and still give good customer service and processing. My bike was super tight, no noise through the 150km event. Would use again!

Great bike and great staff. Excellent value. Highly recommended

A great experience and top quaulity bikes for hire.

Everything perfect!!!

Great selection of quality bikes.

Service was very efficient - was on my way in no time at all. Bike (a Ridley) was in good nick, well maintained and I had no problems what so ever. First time I’ve hired a bike instead of taking my own and most impressed. For a non Italian just got to remember all the shops shut for lunch!

The rental was not cheap but the bikes were good quality and the service was excellent. The bikes were ready as promised; our own pedals were easily fitted by staff; a minor problem with a saddle clamp on day 1 was quickly rectified in the evening; there was no quibble when returning bikes.

Helpful and friendly staff and great quality rental which was of a high spec and good value for money.

Helpful and knowledgeable staff. Willing to swap out handlebar stem to better fit me. Top of the line rentals available. They know the roads and trails in the area. Very social in asking where we were from and how our trip was going. You won't go wrong with these folks. Cool t-shirt designs too!

First class operation in all respects. Added. alue to my vacation experience.

Excellent experience, the bike I rented fit me perfectly and exceeded my expectations!

Ideal location at the start of the Stelvio climb. Rented the best bikes I’ve ever ridden, a real treat to ride something that made me feel like a pro. The shop had trek Edmondas, Domanes and some other frames and other makes available in disc and rim brake varieties. I had 2 separate emondas on 2 separate days and they were both brilliant, very lightly and extremely smooth. Rode Stelvio out and back from Bormio one day before tackling a loop down the umbrail and back up stevlio the long side, one of the best rides of my life. The staff were great fitting my own pedals and making sure my saddle was the correct height. In all was a brilliant experience I’ll be back to do the Gavia and will use the shop again

Quick, courteous service. Very good equipment and great advice on where to go.

Great rental experience. Easy booking and quick service. Attention to bike setup was very precise. Bike was in excellent condition. Higjly recommended

The initial bike rented (Ridley Helium) was slightly to large. The staff were helpful and resolved this by replacing with Colnago.

I’ve beat up my time on Stelvio thx to your Trek Madone

Bikes good quality. Staff helpful if not super talkative

Good service. Booked online and all went well

I had s blast mountain biking in the Bormio area on excellent trail bikes and also electric assist MTB for a big road climb with my girlfriend. BS&B were very helpful and made the rental process easy.

Great service and knowledgeable staff.

great service, great rental bike

Very helpful, on time, friendly.

Very nice staff!!! Everything was ready and switching out some parts (saddle, pedals) too no time at all.

Excellent choice for anyone looking to have full support to climb on Stelvio, with the bike - great guys, good connoisseurs of the cliclist, young, humorous!

good material, great service and no problems with last minute changes.

I had some fitting problems on the bike while I was climbing the Stelvio Pass. Devoting a bit of time to make sure that the bike fits well the customer would have been appreciated.