Reviews by Bormio Ski & Bike Loc. Bormio Terme
57 Reviews
When we arrived to pick up the bike it wasn't ready but Matteo had it quickly cleaned and ready for us to take it away. Also we were only charged for two days instead of three because of the bike not being ready. We appreciate that level of customer service and will certainly use it again.
Good bike and perfect help.
They went out of their way to make the bikes right, changing saddles, adjusting and installing new brake pads and truing wheels quickly and efficiently. I recommend them highly.
Easy booking, nice owner and staff, perfect bikes
I interacted mostly with Michele and Danilo, both of which were absolutely terrific, in every sense. I had a lot of questions about the bicycle leading up to the Granfondo and I got what I needed every time. Furthermore, Michele gave me excellent suggestions for rides in the area. The rental services offered were very complete, with all I needed for a fun and safe ride. I could not have asked for more from this bike shop.
Super recomendable!
Excellent service. I Will definitely be back. Thank you very much!!
David and the staff were extremely helpful, friendly, and accommodating. We had to cut short our booking on account of issues with airline bookings. David accepted our cancellation request. This type of customer care and service is a rare commodity. Thank you and we will be back.
Great helpfull staff!
Excellent customer service giving good advice for our planned routes.
We were running very late with the return of the bike, and the staff was very friendly and understanding about it. The bike was a bit to small, although the description said it would fit the hight of my GF. It was XS, she would need size S. But it was the only one still available, so we took it.
Danilo and the team are super helpful and the Trek was in excellent condition, great shop a d service
Bike was a little big and sadly there wasn't anything that could be done to make it a more comfortable ride. Having some more 'spares' and going above and beyond to try to get a better fit would have been appreciated.
Fantastic experience. Great bike. The guys attached my own saddle and pedals and offered to set it all up for me. The booking process was easy and the pick up and drop off were straightforward. Would highly recommend.
The team were really helpful with our groups bike hire and more than happy to help with any tweaks needed during our hire period. I would definitely use this company again.
Super clean and efficient. Very friendly and overall professional people. Price/Quality of the rented bike seemed to be at the right spot.
Everything was perfect arangent
Great service and excellent brand new equipment
Easy to book on web , good choice of bikes in my size (i am quite tall @ 60cm frame) and staff took time to make sure bike fitted properly.
You were truly excellent. We arrived early but the bikes were ready anyway. The bike I'd ordered turned out to be too small for me (not your fault), so your mechanic immediately set to preparing a larger bike for me. The larger bike needed the brake pads changing, which he did immediately. When I explained that I wanted to ride the Mortirolo, the mechanic changed the rear wheel to one with a bigger cassette (which I needed!) and adjusted the topping lift (I loved that attention to detail). All in all the speed, courtesy, flexibility and attention to detail was superb: the best bike rental experience I have had anywhere in the world. Chapeau!
Shop quality was great. Bike quality was good but not as good as previous rental in Badia.
I found the staff excellent very helpful and friendly would so recommend these guys ,the shop had a great selection of clothing and bikes for sale, coming from New Zealand I did find however the clothing was a little expensive (but that could b due to latest design vs older design available in NZ) Not a criticism, just a observation.I think value for money the rental bikes were perfect and the staff more than happy to make sure you were comfortable .
Simply excellent
Helpful and efficient staff (fitted power meter, pedals etc. in quick time). Well stocked shop. Well maintained and beautiful bike!
I found the Bormio Ski & Bike team to be very helpful. A friendly team who were willing to offer advice and guidance about the area. I even purchased some cycling gear from the shop to remember the mortirolo and the great bike shop. Thank you.
Great service and good bikes we had, thank you :)
Was very impressed with the efficiency, equipment and operation of the shop. Would definitely rent from this outfit again with no hesitation.
Great service. And great supply of perfectly maintained bicycles.
Excellent service. They were able to adapt the bike to my requirements, even more complex adjustments like replacing the crank and stem. The bike was in excellent condition and I would certainly rent again from here.
From the picture on the site I was convinced that it was equiped with disc-brakes. This however turned out to be nog the case. A bit disoppointing because I intented to have an experience in using disc-brakes.
Very professional group. Helped get our team fitted very quickly.
Guys very kind, material checked and ready when arrived, nice quality. Shop with clothes and other stuff if necessary.
Very good service. Excellent bikes. Recommended for renting a bike in the Stelvio region.
The bikes we rented were top notch and well maintained. The guy we dealt with was informative and gave us good advise on what route to ride since Stelvio was closed. We plan to visit again and will rent here again.
Bikes and bike service were great, and overall experience was even better. The team helped us by suggesting rides that we could take when the Stelvio and Gavin passes were closed. Those recommendations turned out to be perfect for our group and very enjoyable overall.
Flawless service. Thoughtful personnel.
Top guys, great bikes. I wouldn't hesitate in renting from them again. They couldn't have been more helpful. Totally easy and they were so helpful. Many thanks to you all!
Renting a bike versus riding your own bike is always difficult. However when you rent from a dealership that provides world class bike manufacturers like Trek you are guaranteed a good ride. Nice staff and friendly environment. My ride to the Stelvio was smooth sailing :)
Very organised bike rental shop with excellent customer service and quality of bikes. Will definitely return.
Excellent bike, slightly let down by the worn tyre that I only noticed the next morning. Next day the shop immediately swapped for a new tyre with no charge. However I was allowed to charge my phone in the workshop while I waited. I was also give a 20% discount on a new top (when I asked). Very friendly and I would recommend to anyone.
I found the guys at the shop excellent in organising our group and sorting out the bikes for us. I have hired bikes before in Mallorca and found my experience very easy compared to dealing with bike hire shops in Mallorca. Well done
We delayed our trip due to illness and Bormio Ski & Bike were very accommodating in terms of shifting our booking by 3 days. One of the bikes was not availability for the last 2 days and they easily arranged a replacement. They even have us a discount for returning the bikes early as we decided not to ride on our last day.
The bikes we hired were in excellent condition and we found the staff very helpful and courteous. Would difinitely use them again.
The shop is great and the bike mechanics were very helpful.
Fantastic service. Such helpful staff. I had a crash and managed to snap the right hand brake lever / gear lever. I took the bike back with my tail between my legs and they were extremely helpful. We came to a very fair financial agreement and they sent me out with another bike straight away. Highly recommend
We rented two road bikes and they were in great condition. We had no issues with the bikes during the 4 day rental. The whole rental experience was very straight forward and the guys were really helpful. We were even informed about a ride on the Sunday on the Stelvio, which was only for bikes. This was really good to know and cycling it at this time really added to the holiday.
Fast and efficient service.
Super helpful staff, excellent equipment. One of the best bike hire experiences I've had. Would not hesitate to recommend.
The shop were quite busy and the staff didn't have much time, but everything worked fine.
Very friendly and helpful people. The second day after the rent we found out that we need different type of bike and it was no problem to change it. Absolutely great service and approach. Will certainly come back, thank you!
Overall great! At Bormio bike rent there is a small issue with car parking. I checked it before and new that about 200m in direction Stelvio Pass thre are some places near the road.
Very professional service with excellent quality bikes. Very busy shop. Very helpful in allowing me to change the rental when my travel plans change. Would definitely use their services again.
Everything went well. Bike was ready. Staff helped in setting it up. Nice experience. Highly recommend
Good service and friendly staff. The bikes was clean and the gear adjusted. I Can for sure recommend Bormio ski & bike.
A great experience and top quaulity bikes for hire.
Everything perfect!!!
Excellent service, eMTB bikes were waiting , both very good quality brand new! Handover was fun and professional. Will be back in March for skis!!