Reviews by Bormio Ski & Bike
181 Reviews
Matteo was very helpful, he managed to replace our disc brake pads immediately. His excellent customer service allowed the bike to be ready for our 10am ride.
Excellent service, excellent bikes, excellent experience!!
Incredible to experience a bike for a day that I would otherwise not be able to afford. Staff were great, flexible, a great shop for additional equipment, would definitely use again
Biked worked and shifted well. Staff was nice and bike was tuned well. I do wish there was a set of lights that came with the bike for the tunnels, but I did have a apportunity to buy them at the store.
Friendly helpful staff. Bike was in excellent mechanical condition. Some important tips- there are two stores in Bormio make sure you go to the right one. One does road bikes, other Mtb. Bring your own pedals and accessories for a better experience. The computer mount supplied didn’t have enough reach to fit my computer - fortunately I brought my own. I should have brought my own blinking lights for extra visibility on the road when it’s overcast. Store didn’t have any to loan - I had to purchase. It would be good to have them as a standard accessory for rental bikes, like the tool kit.
Staff were very helpful. My bike was great.
Outstanding service.
Super friendly staff, quality bike, fats check-in/out
Reserved the bike ahead of time. Everything was ready when I arrived and the bike was great. Super riding!
Everything was absolutely perfect. Thank you and see you next year!
Booked 4 bikes & all were ready to go within 10 mins of arriving at the store. Helpful staff and really easy returns. Would use again.
Couldn't have asked for a better service (even replaced my cleats while I was completing registrations). Equipment and service was first class.
Great service, great attitude from staff and willing to help. I will come back for sure the next years with big groups as I am planning severla cycling tours to Bormio area from LatinoAmerica, if you can contact me to jsmesam@gmail.com if you have info for big groups. Cheers.
Excelentes bicicletas, de buenas marcas y buena puesta a punto. Servicio de primera, responden a todo antes de tu llegada, son flexibles y te ayudan en todo lo que haga falta para poner la bicicleta en tus medidas
Good service, good bike. I will definitely come back
I provided the exact measurements but the mechanic took about ten times to get the saddle height right. generally it’s good practice to ask clients for measurements before pick up so the bike can be set up accordingly and ready to go. This is common practice in most bike shops I have used in many other locations and have always worked well. I hope you consider this for future clients. My friend’s bike’s brakes were contaminated and very squeaky as well. We did not have time to have this amended at the shop which was a shame.
Fantastic shop. Clean, beautiful and very nice staff. Only thing I could compliant about would be the lack computer mount, even tough I hade spesifically asked for it. But overall a fantastic shop that I have no problem recomend to my friends
Excelente bike. I understand it is a rental bike, but I think they need to be a little more detail about the cleaning and maintenance. The drivers in es dirty and the bike had a squeak sound when pedaling. But in general a very good bike to climb the Alps.
Excellent and friendly service. Top wmquality rental. Highly reccomend
The stuff was excellent, always willing to assist, the equipment was top....... I am not used to renting bikes as always travel with mine, but for a rental I think the quality was excellent. Really pleased with the whole experience and I love the region.
Very friendly and professional staff! Bikes were ready when we showed up and fitted as per the measurements we gave them before arriving.
very good experience, highly recommend
Danilo and the team were fantastic from my initial enquiries through to the booking and then setting up and delivery of the bike. Lots of good advice on local rides and where to go when. Great service and support and a great coffee shop out the back - I would highly recommend people to consider Danilo and the team for anything bicycle if you are visiting Bormio. !
Great bikes!
Great bike, really helpful staff and good advice about the local routes. Many thanks!
Super friendly - good bikes!
the shop proved that renting a bike rather than taking my own one was the right decision. the rented bike condition was excellent and the riding experience was amazing....guys u elevated my trip overall experience. the team in the shop were supper supportive and nice. the shop contain all required for riding food and equipment
Simply great. I got confused with the dates, they had the bike available so I could still have it one day later. They set it up perfectly, up to four times I asked to adjust the saddle and he had no issues with that , showing patience and professionalism. Pre and post route was great, I was offered coffee and water that was highly appreciated. Grazie mile
Great & friendly staff & informative on check in. Thank you.
I had an excellent electric road bike. They installed my own pedals and saddle, I dropped them off the day before my rental time started. They set the saddle at the correct high. So that all was a big bonus. Everything from booking, picking up and returning the bike went smoothly. If I ever return to Bormio, I’m happy to use they rental services again!
I recently traveled from Ireland to experience the beautiful Bormio. I can only describe the quality of service as excellent. The bikes & the staff are first class. Even when I had a problem with broken spoke they immediately resolved. I really appreciated that they opened early the following morning so I could get my replacement bike & the manager even gave me his own bike so I could get to & from hotel.. Everyone was super friendly & I just want to say a big thank you! I would highly recommend & will definitely be back! Best wishes, Ronan
Booked almost a year previous and didn't get the bike I booked but the next bike down. Still a good bike but disappointed I didn't get what I booked given that I booked it so far in advance.
The booking was simpel to do, the staff are professionele and the bikewas perfect. Thans!
Quality of the bikes and the service were excellent. The whole process from making the booking, renting the bikes and returning were very smooth and professional. Thanks
The staff were very quick to get us setup on our bikes, helped when there was a problem during the rental with a tyre and then a very speedy return of the bike was the perfect end. Great bikes too and definitely needed the disk brakes with the descents we did!
Great online booking experience, excellent in store collection service, great bike to ride on my trip, great friendly drop off and conversation with the team. All in all I'd recommend
Reservation was clear and simple. Upon arrival at the shop, the bike was ready and waiting, and staff were friendly and helpful. The bike (Trek Emonda with Shimano 105 Di2) worked exactly as it should, and served me well on the Stelvio and Gavia passes. My only wishes would have been 1) tubeless tires at a lower pressure, but I understand why rentals would have tubes, and 2) that the bike came with a multitool. It had two small wrenches for removal of the through-axles, but I would have liked to make a slight saddle adjustment, and didn’t have the tool for it. Overall it was a great experience renting here, and I would recommend the shop to friends.
Ordered rental on-line some months in advance. Everything was ready for me. Bike worked well, got me over all the big passes. Would recommend.
The quality of the shop and the services on offer were excellent. The equipment were in good shape and the adjustment went smoothly. Perhaps we would like to have upgraded bikes, if it's possible.
Bicicletas muy bien cuidadas y nuevas. Personal profesional y muy amable
The rental shop was very warm and a bit smelly. The bike was good, and the pick up and drop off was quick and easy
Good service, friendly staff. We had no issues with bikes and overall very happy with quality of bikes. I do think rental bikes should come with complimentary water bottle
Staff were very friendly and helpful. I would use and highly recommend this shop .
We were looked after very well and with the minimum hassle. I had a Trek Emonda disk and it was a good ride, in good condition. Having done this a few times before I was ready for the brakes being the wrong way round and it doesn't make a huge difference.
Exception service. I will be back.
Dry goon bikes in Good condition. Staff knew what they were doing and set the bike up perfectly
very friendly and informative staff, quick and reliable service
Easy to communicate with prior to arriving and happy to help out with minor changes after initial booking
The Trek Domane with Di2 was a great bike and perfect for Stelvio Pass. Everything was in great condition!
Bike rental service was very good and very professional
The guys fitting the bikes were cool. Would have been helpful if they had Strava GPX files to share local recommendations for routes etc.
Perfect and good service. Easy to rent a good bike.
The equipment was in perfect condition and fully in accordance with what was ordered. The staff was very helpful with delivery and the necessary adjustments to be made.
I really appreciated the flexibility to arrange delivery of the bike to the hotel so we could ride on Sunday. The lady in the shop was really helpful and recommended two excellent rides (Fumero and Eita) that we would not have known about without her advice. Great service from start to finish.
Everything was fine. I really really recommend this place for renting ski equipment
Great experience with Bormio ski and bike. Terrific support, generous with time, nothing too much trouble by way of adjustments to the bikes, technical requests, adjustment to drive trains/clusters and equipment. Good bikes that have been well maintained. Terrific advice and info sharing on great local rides etc. Just an excellent, pain-free experience. I couldn't recommend more highly.
Really easy, seamless and efficient process to rent skis. Highly recommend
Bike was ready for pickup. Bike had a few issues that needed to be Adjusted. Brought the bike back on day 2 for repair and was told to come back in 3 hrs. I went to the other Bormio Bike and Ski in town and a young mechanic fixed all the problems while I waited. Overall things worked out.
Excellent bike and service
Super friendly and helpful staff. Very good skis!
Quik service, good race bikes
Loved the professional staff, but I grabbed the wrong garmin out front mount and my garmin 1040 plus did not fit, but I at least had the handlebar twist turn which worked. I was prepared to buy an mount, but you had no stock or do not have these, which was sad.
Love and bike. ♥️
All staff we friendly, efficient, knowledgeable and courteous. They were great to deal with and made our cycling holiday in Bormio special.
The shop was excellent and any extra item required was available to buy or rent.The bike I used was everything I expected and needed.The manager Danillo and his staff provided excellent service and advice where required I would certainly recommend the shop to anyone cycling in Bormio area.
Hired an Emonda for me and an e-road bike for my wife who doesn’t ride much these days. Came to Bormio for just one day to ride the Stelvio. Perfect day, perfect weather. Both bikes performed flawlessly. The staff were very professional and attended to all my needs. I loved the way they took control over attaching things like pedals and computer brackets and seat adjustment. It allowed me to just prepare myself. Would definitely use these guys again
Had a great experience at your shop. Staff was very friendly and helpful and the equipment was excellent.
The service provided by Federico was first class.
Exactly the kind of service you are hoping to receive. If next time you have a bike with a 36 cog for the heavier riders, life is perfect.
Really good experience. Helpful staff, excellent bikes. Could not ask for more.
No spare inner tube in kitbag. Luckily i carried a spare.
Great time, with very good command flexibility. The store opening times can be flexible what make a good difference when you need to leave early or arrive late. Equipments in good conditions, provided a spear tube and CO2. Sent email in the day before with the bike measurements, but was not possible to be ready for the day, it's always good test the bike.
Very helpful and organised. Great e road bikes and gave us the charger so we could recharge at lunch after Stelvio.
The V3 displayed on your website is black with some red so I booked it. But I was assigned a blue/green bike. If you truly understood cyclists’ mentality you’d know how important it is for us to have the right equipment, the way we want it. You should indicate as an option if there are more than one color. I ended up with a mechanical Trek because that’s the best you’ve got in the color that I want. I didn’t enjoy Stelvio as much due to this. I returned the bike after one day even though I paid for 2 because I went to rent in another shop. Overall, it’s very disappointing. I didn’t give you a low rating because I don’t want to affect your business but I do hope you will take my feedback into consideration to improve this aspect.
Bikes good and service from the team was excellent - highly recommend.
Received exactly what was booked. The staff were friendly, attentive and patient. They were more than happy to make some minor adjustments after riding the bike for a while. Overall Ithe service and hiring experience was excellent.
Bike rental staff were excellent. Gave me a good bike fit and even found a mount for my Wahoo bike computer. Bike was aTrek Emonda with 105 Di2 - 36 tooth rear cluster. Percent for the Stelvio. Thoroughly recommended.
Great service and advice from locals who knew all about the area where I was plnning to ride. Excellent selection of bikes to choose from.
The bike made a noise continuously when pedaling, and the seat went down automatically. I made the choice of the colnago because I understood that it would be of higher quality and I was wrong.
The staff was very helpful, friendly, and professional. Our rental was ready to go when we walked in the door. It took only a matter of minutes, and we were on our way. Highly recommend using them!
The people at Bormio Ski and Bike are very helpful and friendly. The shop is centrally located and the equipment is top-notch!
Nice bikes, competent staff and service. Would definitely rent bikes again
It was great service, everything explained, fast and easy.
Best Bike hire shop I've ever used. Everything ready and waiting for us. Great quality equipment and lovely people. Nothing to fault. Totally recommend.
Thank you to the very attentive staff who even showed us some interesting rides to try on a large digital map.
We had a battery connection problem with one of the e-road bikes we hired which was really frustrating as it spoiled 2 of our rides. Also, the headset of the road bike I hired was rough and need a new bearing.
Excellent service staff, very attentive, disc brakes were a bit squeaky.
Everything was great about the service. I rented a Trek bike with Di2 but received an alternative older Ridley model. I had hoped to try the Trek with a view to perhaps buying one when I got back home. The Ridley was fine on the trip.
It was the best decision to rent a bike from you! Professional and friendly staff. The next time I will go to Bormio I choose your shop again.
This is a professional high-quality shop in Bormio, which I will recommend. The entire personnel is ready to help at any time with a smile on their face.
Easy to rent, good quality equipment.
Fantastic bike rental. Everything was prepared perfectly - a ready bike was waiting for me already from the opening of the store. Very, very helpful employees who know the routes very well and can advise interesting tour profiles. I will have great memories of my stay in Bormio. I am already looking forward to my trip next year and will no doubt use the BORMIO SKI AND BIKE as well.
friendly patient staff who took the time for bike set up, saddle height etc. will definitely be back!!
Great service. Clarissa even called to find out about my arrival plans and sent me a reminder. The road bike was great. Thank you!
The bikes are most proper and the staff is even better. Quality experience from beginning to return of the bikes. Definitely recommend renting your bikes here, you will not be bummed.
Very nice bike shop and the Trek Emonda SL6 bikes were very good. The staff were very helpful in assisting with initial set up.
The quality of the bikes and equipment is amazing. The mechanics and owner are very nice. There is a nice café in the shop for you to wait for your bike.
The stag were all very friendly and helpful. Bike was great, everything worked out well.
I found the quality of the shop very good, bike was in perfect condition.
I have rented bikes all over Europe including three times from Bike and Ski in Bormio. The service is first class
The overall experience was excellent. Thank you
Good quality bikes. Helpful and friendly staff. Good advice given on local roads and rides
Lovely Trek road bike. Excellent service & polite staff. Staff were able to give us advice on our routes. Thanks all!
Great location. The extremely courteous and expeditious Staff made the entire experience super-enjoyable. I rented a well-tuned, high quality Trek SLR to run up and down Stelvio--made my bucket list ride possible. The brakes were in top condition too! I'd do it again in a heartbeat. Thanks to the Bormio Ski and Bike Team. They generously allowed me to come in the evening before to get fitted and check out the bike so I could get an early start the next day--they changed out my seat to accommodate my fit better.
Excellent customer service, bike knowledge and helpfulness
Bikes were ready at collection time (actually shop allowed us to pick up at 1900 evening b4) were in great order and staff were efficient and really friendly. Great service, return of bikes was easy too.
I rented a Trek Emonda for 4 days and had a very good experience with Bormio Ski. The bike was in excellent condition and ready for my use. The mechanic helped set up my seat and pedals. All aspects went very smoothly. The staff were friendly and quite helpful from beginning to end.
What a wonderful bike shop! Excellent service and high quality merchandise/bikes. When my friend had brake problems, they promptly switched out his bike with another one. My Trek Emonda was great, though I think they should offer wider tires (28mm vs. 25mm). Also, I was a little nervous with the worn rear tire--probably should've been replaced beforehand. All together, a great experience. Highly recommend.
Todo perfecto, muy contento de trato recibido y de la calidad del material alquilado
Car rental in Europe and around the world and bike rental in other parts of the world considers one day a complete 24 hours. To be told that this is not the case with your business when we arrived in Bormio was a surprise. Having to have the bike back in the calendar day to be ready for others the next day really is an issue for the business not the customer. I think you are profiting more from this (we had to pay another day rental and on a wet day when we were leaving early) and your practice should follow international standards or should be clearly explained before hand and prices reduced!
They were very helpful when we arrived. Prompt service got the bike set up quickly. The return of my bike was also very quick and easy.
Very accommodating to schedule changes!!
The shop staff was professional and communicated the expectations for returning the bike at the end of the rental period. They also promptly answered my email question regarding the pick up time. The shop had clothing and accessories for purchase. Rental equipment looked in good condition.
When I came to pick up the bike, they set the bike to the right height and put the pedals on. Great service. I had to return the bike before the loan period when I got a saddle sore because of my cycling pants. I was then able to buy a cycling jersey and gloves with the excess money for the rent. Fantastically done by the shop. Strongly recommended. In addition, the bike you rent is top notch.
Very friendly and efficient staff. I could have picked up the bike the night before if I had wanted to at no extra charge. Excellent all round
Pleased with the whole experience of renting the bikes. Everything worked as it should and the shop couldn’t have been more helpful.
Good communication. High quality bike at very reasonable cost. About the same cost over 3 days as bringing my own bike on the plane etc. without the aggravation!!
It was awesome that when the bike I had reserved ended up being too small for me that right away I was offered a bigger size and my pedals etc were switched over to it. The young man helping us was friendly and had a great smile! We were completely happy with the whole package and hope to be back again!! Thank you !
The owner & staff were so helpful ( and tolerant!) and had great suggestions on where to ride. The bikes were fantastic. Couldn’t have had a better experience! Will definitely use them the next time we are in Bormio. Also their website was easy and worked perfectly. A++++++
The quality of the bikes and maintenance was great and the staff really helpful. A very well run outfit and we'llc ertainly be back.
Great people at The Bormio Bike & Ski. Very helpful. Would definitely rent from here again.
Great staff, great bike and some great riding.
The only comment is that the bike recording was very slow. It is true that 3 French people came in front of me, who held up the service staff, talked, exchanged pairs of shoes, etc. But only one employee dealt with the issue, and several people were drinking coffee in the back. I think that in the morning hours it is of prime importance that the tenants can set off quickly, in my case I had a company waiting for me.
I changed the date for the pick up of my rental bike many times due to work schedules changing but each time the team at Bormio Ski and Bike were responsive and accommodative (and very patient!!!). Really recommend them. Bike was great too. Thank you!!!!
We have rented bikes in Italy and France and found the bikes and the staff at Bormio Ski & Bike Hire in Italy were of the highest standard. The TREK Emoda was the perfect bike for the Stelvio Pass climb and the attentiveness of the staff also help us to enjoy the experience. We arrived a day earlier and they were preparing our bikes which we were impressed with. Thank you team.
Thanks for this opportunity to thank your shop for the friendly, experienced and informative staff. Bike was ready when I arrived and staff quickly was able to customize the bike to my liking.. The shop was clean and modern with anything you would require. I look forward to dealing with them in the future l. Thank you Ski and Bike Bormio.
Such a great experience, the staff were amazing, and the quality of the bikes was fantastic, I would definitely recommend to anyone.
Friendly and helpful staff with excellent ski equipment. A short distance from the Gondolas in Bormio.
Foot of the slopes, drop your gear off every night saves a lot of hassle if your accomodation isn't immediately in the town, or even if it is!! It just works. Less than 100 mtrs from the main gondola lift to Bormio 2000. Would definitely rent again from there if we return to Bormio.
Great staff, bikes were good but obviously used well. Would rent again and recommend.
Danilo and his colleague were very helpful preparing the Trek road bike for my ride up the Passo del Stelvio. The rental experience was terrific and it help make a great day for me riding in the Alps. Don Hill, Toronto Canada
Helpful staff, speak very well English, equipment is top notch materials and clean. Thanks for the service.
Just the place to get a great bike in Bormio.
Hospitality and quality
Great bikes and brillant advice about cycling the Stelvio. We'll be using them again next year.
I rented a Trek Madone Road Bike for 4 days. I got the bike 5.30 PM the day before. I am very satisfied. Very good bike at a reasonable price. Fast and good service. When I after one day contacted them about a injury in a tire, they changed it immediately.
great service! dressing room, free use of adapter for garmin.
Amazing staff helped us to make our biking route perfect and the equipment was great.
Danilo and his team were very friendly and helpful. They were very patient and made sure the bike set up was exactly right. He showed us a few alternative routes on the map and was full of ideas to make our trip more special . I would defiantly recommend hiring bikes from Danilo - I would upgrade my bike- though I loved having a colnago in Italy!
Awesome Bikes Great Service
Great bikes, staff and all round experience.
Service was good and staff very helpful.
Perfect service, flexibility when picking up the bike earlier in the afternoon.
Muy profesionales y atentos con el cliente. La cubierta trasera de mi bici no estaba en condiciones para lo que quería hacer y me pusieron una nueva
Very professional and friendly service, staff are very helpful and friendly, bike received was as booked - everything was perfect.
Simply a superb service, bikes were in perfect condition, and the handover was efficient and friendly.
Bormio ski & bike is always our first choice for hiring ski equipment when visiting Bormio. The equipment is always in good condition and the staff and super friendly and helpful. We have used this shop since 2017 and will continue to use them.
Everything was perfect. Loved the bike; Trek Emonda. Hung out at the shop after rides and enjoyed their hospitality and company. If I ever make it back to Bormio, they're my first stop.
Because there are two locations in Bormio, I was confused and went to the wrong location to pickup my road bike. A clarification about pickup location (e.g. in the confirmation email or other) would have saved me some time.
Excellent service and the willingness to help was outstanding! Thanks!
Excellent service and equipment at Bormio Ski & Bike. My rental bike was well adjusted and serviced. The staff were helpful with some route suggestions as well. Highly recommended.
Very friendly people
What a great shop to rent bike from and shop at. The owners are wonderful and very knowledgeable.
Super service and helpful staff
Very efficient, bikes were in very good condition and staff were very helpful
It would be good to make clear that 2 day rental is not 48h rent. Its open-shop time
Everything perfect. Waiting to come back
Great service, hired 2 colnago bikes, which were faultless for the 3 days hire. Only slight issue was the lack of 32 tooth cassettes, I had to spend the weekend at a slightly lower cadence than usual, on a 30. That’s what you get post global pandemic!
Very helpfull staff. Good equipment.
Grazie a tutti per la atenzione, vorrei ritornare qui.
Overall, the experience was good. However, from my booking, it was stated that we could pick up our bikes after 18. When we came, the bikes weren’t ready and only one of the two bikes was ready by 19 something. We were also told that the e-bike most likely wouldn’t be ready before the next day (because of charging) which wasn’t in line with the information that both bikes would be ready after 18. I would be better if you improve the information in this regard. I could take a short ride, but we came with an expectation of being able to pick up both bikes after 18 and ride back to the hotel together so we didn’t have to spend time on that the following day.
The bike was a fantastic Colnago. Price was equal to other rentals I have had lately. The problem with the bike is that the bottom bracket seemed bad. When I returned the bike I told the mechanic and his reply was something like “I know.” If you knew the bottom bracket was bad, why would you rent it out????
Five of us arrived at the same time. All bikes were prepared and then adjusted to our individual needs. Very organized , knowledgeable and friendly. Highly recommend them.
Would have liked the latest Trek Emonda with di2 as was promised. Otherwise good.
Everyone was extremely friendly and accommodating. A very impressive shop, and staff.
East to book what I wanted. Clear information on the website. Staff on-site were helpful and made alterations to suit my sizing. Federico was especially helpful and efficient. Great to do business with! Would use again.
The service was courteous and very professional, We arrived and the bike was ready and fitted according to the measurements we sent. The bike is well-kept, clean and in good condition. They did not even charge for a tube and a CO2 balloon, which I used following a flat tire.
Service was excellent, bike was very nice. What I would like to have seen was a chose of different saddles (my fort toke renting a bike) cut-out doesn't work for me. Otherwise everything was perfect. Highly recommend
Great service
Top ! Thanks you ! The bike was very nice and well settled
Quality of the staff, service and equipment was absolutely excellent. Staff were very helpful with trips, routes and suggestions of how to approach a weeks cycling in the mountains. Would highly recommend Bormio Ski&Bike
Great service. Very helpful staff. It would be better for day rentals if the opened earlier in the morning.
Very pleased with the overall process, the service from the staff, and bikes we received.
Great team and great rental bikes. Also the technical service is great as the team managed to repair the calliper of my front disc brake within one day! Perfect!
Excellent service. Knowledgeable,courteous and helpful staff. Would gladly rent from them again.
Very professional and gentle people. The Equipment was excellent
Great quality equipment, very helpful and friendly staff!
Super helpful staff
Everything is great and convenient. Improvements are not required. Everything was pleasant to us
Nice people, nice place, nice equipment. Good luck.
I can’t fault anything from my experience in bike rental from Bormio Ski and Bike. Thanks for helping to make my visit to Bormio a great bike riding riding experience.