Reviews by La Genzianella Sport
86 Reviews
All of the staff very helpful and friendly
Very quick and friendly service. Recommend!
Excellent place to rent equipment for skiing. Graze per l’aiuto.
I have been renting from here bf or over 7 years. They are lovely, kind and incredibly helpful. Highly recommend
Very good service here and right by the main lifts
Competent, effective, understanding and very friendly staff. Excellent facilities close to the lifts so you don’t have to carry your skis up the sometimes slippery stairs. Great music as well makes you extra happy.
Fantastic friendly experience with great equipment to rent, highly recommend!!
Best skis I’ve ever rented
Great location. Staff were friendly and helpful. I recommend Genzianella sport !
Quick, friendly and professional service, good equipment. It's a pleasure to come back to you from year to year.
Excellent service, friendly staff. Definitely use again
Very friendly, helpful and patient staff. Conveniently located to minimise walking around. Carrying kit. Just slightly frustrating that they close weekdays at lunchtime- as for all shops (the British aren’t used to that
Very helpful team. Good quality equipment. Will definitely use them again.
Fabulous
Great service. Very friendly and helpful
Excellent service and friendly staff, would definitely recommend.
I will not be renting from them any more - I had emailed them a month prior to arrival and asked for a specific ski which they reverted back saying they have and will keep for me. When I arrived at the shop, they didnt have the skis. So I wanted to understand why they hadnt - no reason was given. So we tried to find other skis but none of them were what I was looking for - either too short, or too wider radius. At this point, the owner starts screaming and shouting in Italian to just give me any skis and get on with it. I wanted to understand why he was shouting so I confronted him when he decided to go to the back and bring out the exact skis that I had originally asked for. Great start to my holidays - all of us were quite upset with the experience. There are plenty other ski shops in town with better stock.
Lovely friendly people. And excellent kit. Thank you all.
Fantastic service. All of the staff were great.
Lovely people, very efficient and quick.
Staff is amazing, storage service-superior, equipment-very good condition. Thank you guys very much!!!
En general bien, la atención buena, son amables, la diferencia de gama top a premium no se sabe realmente, no te la especifican claramente y en la web no aparecen fotos de los diferentes modelos de ski, hay que estar pendiente de comentar que afilen los cantos porque los entregan sin repasar
Grazie di tutto!
Super friendly and helpful…
An extremely pleasant experience all week. Helpful and cheerful staff who responded to all our requests and questions in an efficient manner. Would highly recommend this shop and hope to avail of services again in the future when back in Cervinia
This is our 5th time in Cervinia and our 5th time renting from La GENZIANELLA. Staff and service are great and we will definitely come back for a 6th time!
The ski pair i had i think it missed a little more of sharpness on the side of the ski, the pair it slide very well on the slope. Overall the ski pair were ok as i didn't get any fall because of it. The boots were very fine as i don't like the one with to much incline and they had an easy release.
Good quality gear and in a perfect position right by the lift. Kept skis in the shop to save carting them up the hill.
The service and quality were very good. However, due to my own mistake we had not included boots in the online order and when we were making price comparisons, this rental store was competitive. However, when the boots were added it made the order significantly more expensive than we had ever paid previously for similar gear. This was disappointing but our own fault.
Great equipment, very efficient service.
Fantastic service. Easy to use and conveniently located. My daughter managed to break a pole on the second day and it was swapped without any fuss or bother. Will definitely use them again on the next visit to Cervinia.
The staff at Genzianella Sport were so kind, friendly and efficient. Not only did we hire our ski and snow board equipment from them, but they were happy to give us a credit for returning some goods early which we used to buy new goggles in the shop. We also purchased several other items and found the level of customer care outstanding. We will definitely use Genzianella Sport again. Thank you.
These guys are the best! Very efficient, friendly and get you on the slopes FAST
Difficulty with boot fitting, when returned to shop staff were helpful.
We like the shop, the rental was efficient, and the materials was of good quality. I was happy with the prices as well.
Great location, good service and top class equipment.
We had a great experience at the rental store. The equipment was well set up and pick up was very quick. Their dog could have been a bit more friendly !!
Amazing service, great equipment, simple process and competitive prices..... Thank you
super helpful swapping equipment and renting us extra snowboards
Fantastic, friendly, professional - the latest kit in a convenient “next to the lift” location. Look no further.
Great and friendly service, good knowledge avout the equioment, really happy avout the skiis we had. Very helpful and nice atmosphere.
We had a fantastic experience renting here - friendly, helpful staff, easy service and superb location. Thank you - we will be coming back on future trips!
Excellent professional and friendly
Lovely people to rent from. Easy to use the rental system, equipment in excellent condition, ready for collection. Good location to pick up. Open through to lunchtime then again late afternoon to evening.
The staff are so very friendly and helpful
Good service. I booked online and when I arrived to collect I was served quickly and efficiently.
Friendly service and a fair price.
Very nice experience, lovely people! Some of us needed a wider range of different skies, otherwise everything was great.
good quick efficient service with a friendly smile.
We both received excellent service, the ski boots we had were very comfortable and the skis my son had were nearly new and had good sharp edges. The skis I had were a little older and the edges weren’t as good as my sons but the skis were still good. I wouldn’t hesitate using this rental shop again.
Excellent service, we will be back.
Super service and great attention to detail with their customer service. Also, had my skis service and came out superb.
Very helpful and friendly. Really cared.quick efficient service. Only slight negative was one of my poles had definitely seen better days! Would use again
Always a great place to get your skis, friendly people, polite and efficient, my skis were excellent.
I had to fit a custom in sole into my ski boots , it was not easy to do and the in soles were very weak .guys who fitted the boots were so helpful .
We got old equipment that did not work as expected, please use other facility.
New facilities and kind hospitality
Everything was very quick and easy. Staff were friendly and helpful
Brilliant service. Thank you
It would if you could split the bill for groups
This is the 4th time we have used Genzianella for our rental and will do so again. There is 6 of us and staff give us a great service, quick, easy, good quality and good value..
Wonderful service and very good equipment!
Excellent service as always.
Friendly and helpful.
Used them many many times. Always great… and courteous!
Very friendly staff. No problems. The shop dealt with a quality issue with some gloves purchased. All happy.
Great place. The staff is very helpful, enthusiastic and joyful. They will always find a good solution. We have rented equipment there 4 times. It is a pleasure every time.
Nothing a problem even lent us their snow shovel
Excellent and fast service, very helpfull staff. Very good equipment. I can really recommend Genzianella.
Very service minded
My binding on one skit was not set up to my boost. It was 40mm to big. I had to set up myself. Also the weights were set to 70kg even when I was asked what weight I was and replied 120kg
The personal was super helpful and friendly like always. It was not the first time I rented from this shop and I was happy with the service before. We even had to make some changes to the booking and that was accommodated swiftly.
Very easy process and very helpful!
Nice and helpful staff. No problem to change equipment two persosn in our party changed skis and skiboots the second day. All went quick smooth and with a smile. Recommend to rent skis at Genzianella.
Very helpful staff especially with my daughter who suffers terribly with cold hands and feet. Kitted us out extremely well and were very pleasant. I would thoroughly recommend them.
We tried to split the rental bill between the 5 of us and the staff were not helpful at all …in fact they pretty much refused! Not helpful.
As usual an excellent service with very helpful friendly staff
Really friendly service, the people are so helpful and we had a great time. Location is perfect for the lift to Plan Maison. Can leave your skis at the shop if necessary. Would highly recommend!
The people here were friendly and helpful, particularly when my son had difficulties with his boots
Very pleased with service and quality.
Really friendly and helpful. Really seemed keen to ensure we had a good time. Allowed us to store the boots and skis overnight with no fuss and were friendly every morning and evening. Will use again
Really helpful and friendly people at a great location 1 minute from the lift.
Excellent efficient service. Had a minor problem with a ski and they sorted it without questions very quickly.
Super helpful staff - everyone was so nice and pleasant.
Good service
Every year you are fantastic! Thanks so much for making our family holidays so perfect!