I rated the staff as poor in the first question. They were abrupt, short with us and rude. When my husband asked how to access the trail, one of the staff replied 'go straight towards the trees!" We began to 'go straight as instructed until we realized we were off the trail. We had to return to the shop and ask again how to access the trail. This time, another staff person instructed us to turn in the parking lot of a hotel to access the trail. We should've been told this from the first staff member. All this to say that the staff was less than personable with one exception, Lucca. We arrived in town the preceding evening and went directly to the shop. Lucca was very helpful and suggested a nice route for us. He helped us set up the wikiloc app with the trail information and answered all of our questions. Thank goodness we stopped in to talk with Lucca because we would never have received such helpful info from the staff we interacted with the next day. You'd have a great customer experience if all of the staff were as helpful as Lucca.
It was good! Smooth and easy
Fantastic experience with Snowservice 1 and the whole team. So helpful from start to finish with finding the best local trails, making sure we had everything we needed. The equipment was all of great quality. We would highly recommend Snowservice 1 to everyone visiting the area and want a great adventure!
Booking and pickup was super straightforward and streamlined. The owner of the store was very friendly and helpful. He even let my friend and I store our heavy packs for a few hours at his store so we could explore Cortina without needing to carry them. Very kind and much appreciated!
Really great experience and the team couldn't have been more helpful
The bikes very very good quality and the services provided to us to get us fitted to the bikes was very fast and efficient! I would definitely recommend this service to others staying in Cortina looking to rent bikes.
We were a group of 9 people and we hired road bikes. The bike shop gave us a great map of road biking routes that we used to plan our cycling days.
Super efficient rental of Via Ferrata gear, which was brand new! Thank you
Great staff, I would rent here again!
We booked for via ferrata kits and helmets in advance. At the rental place I only had to show the pdf version of the booking, our kits were already prepared with our name on them, thus it took literally less than a minute to get the stuff we wanted to rent. This was surprisingly fast, thank you for that! The kits were in excellent condition, seemed like band new. When we took back the stuff, the process was similarly easy and fast. Highly recommended!
Facilità di prenotazione via sito web con possibilità di cancellazione fino al giorno prima molto utile, veloci e pronti nella consegna e briefing su utilizzo della parte elettronica , così come per la riconsegna , molto veloce e senza attese
No issues. Easy pick up and return
Friendly and helpful staff. Equipment as expected and reliable. No issues
We received good equipment - emtb.
Stuff was very polite and helpful.
Friendly and efficient service. Bike was waiting for me when I arrived...literally, with my name on it! Mechanics quickly fitted my saddle and pedals...and I was good to go!
Simple online booking, location was easy to find and next to a large car park. Great service and e bikes that made the glorious Cortina trails a delight to ride. Definitely recommend!
Really great location, it's right beside the bike track.
Friendly, attentive staff, good equipment and a fair price. Snowservice responded quickly to my initial email inquiries and was equally helpful in person with route guidance. They provided all I could ask for.
Rental price absolutely too high
Hard to decide which was more fabulous: Luca or the bike.
all my interactions with the staff were excellent, all knowledgeable and friendly. Nice quick service. Shame you don't sell some basic cycling kit e.g. clothes, gloves, hats etc. but understand that's a different set up. Overall you were great.
Very knowledgeable staff who gave honest and informative suggestions for gear and route choice. They were happy to help us and provided quick assistance once they finished with another customer. I will rent from them again in the future.
Thank you very much!
Renting via ferrata equipment here was easy and straight forward. The guys at the shop gave us some excellent route recommendations based on our experience level. Would definitely recommend to others.
Rented 3 bikes online the day before. Arrived to find extremely helpful staff. We were on the bikes and off on our adventure within minutes with all the advice and kit we needed. A+++
The staff was very helpful, knowledgeable and accommodating. Great experience!
Great bikes and excellent assistance with a trail to ride. Value proposition not as good as elsewhere similar rentals cheaper - but it is Cortina!
I’d definitely return there again
Everything was beautiful, especially the riding in the astonishing views
Very accommodating and efficient service. They have good hours and a central location. I was very happy with my via ferrata kits rentals.
Everything about Snow Service was excellent. The website was easy to navigate and provided detailed information about the bikes and descriptions of bike routes. Vito was very knowledgeable about what bikes my family needed and was quick to respond to all my questions by email before we arrived in Italy. He helped us choose the appropriate bikes and sizes. When we arrived, everything was ready for us and the entire staff was very helpful adjusting our bikes as necessary. Overall, it was an excellent experience.
Perfect bicycles and very kind and helpfull service.
The quality of the shop in the help on the local area it was superb! The gear was top notch and I felt very safe and comfortable using it.
The staff and shop were top notch. Very easy to work with and very accommodating. My son had a small issue with the gears on his bike, and the were extremely kind and helpful. The offered to give a huge discount because of the issue which in my opinion was the proper thing to do and turn a negative into a huge positive. They are very reputable and spoke very good English too.
Greta service and guidance on the routes
Thank you for a great advice on a bike road which was suitable for a whole family!
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