Reviews by Sport Kostner Rent
114 Reviews
It may have been a busy time when we checked in however the guy who served us was very abrupt, rushed and almost rude. The other staff were friendly
Our third year renting here. Friendly professional service & excellent equipment.
Excellent ski rental shop. Had exactly the skiis I specially requested upon arrival. Very efficient and attentive staff.
For the first time ever renting skis, I was offered a choice of ski with an explanation from staff as to how they would perform - this was v helpful One minor improvement would be to make it clearer which customers need to check in on the screens and which ones can go straight to the booking desk
Super service. We booked online, I asked for a particular set of skis and it was ready for me when I arrived. Speedy collection, and speedy deposit at the end of our holiday. Thank you!
No waiting, excellent service from knowledgeable staff who listen to the needs of the customer. Skis and boots in good condition, and well serviced for the slopes. Thanks to all for a simple and helpful start and finish to the holiday
Perfect and friendly service
Well knowledgeable, friendly and efficient Top notch equipment Would use them again 100%
your team was so fast, efficient, kind, helpful, pleasant and your ski selection is awesome. Thank your team for m.
Extremely fast, friendly service and great ski selection!!
Staff were extremely helpful, service was quick. Skis were well prepared and made the skiing of the whole areas runs a delight. We throughly recommend you to anyone visiting the area.
Llevo siete años alquilando mis esquíes en su tienda y estoy muy satisfecho con su profesionalidad y atencion.
Very helpful staff.Thank you
Didn't have much choice. Only one board available to me. Toe bindings were on the wrong way round on one foot. But equipment was good quality. Nice board.
As usual it was a fast, efficient and friendly way to hire skis and have the opportunity to talk through what one expected from the skis.
Great service and advice on choice of skis, thank you!
Our rental equipment was excellent, it made our short skiing trip so enjoyable. The staff member who served us really listened and matched us perfectly with the right gear. Thank you so much.
Excellent knowledge, service and quality of equipment
Qualità eccellente costante nel tempo
All the staff are always very helpful no matter how buys they are. Everything is run very efficiently hence why I keep coming back here. I also like the fact that the staff can quickly and always do look at the previous history to align the skis and boots as previous years. This is amazing.
This is my second time renting with Sport Kostner. On both occasions, I booked beforehand and the check-in process was seamless. They get you the equipment you want, and have a lot of patience if it doesn't fit and you need a different size. Very fast, very pleasant and very professional. The return/check-back process was equally efficient.
Excellent equipment. Helpful staff.
Davide was excellent! Great care and attention!
correct service & very friendly. Good equipment
this was a super easy ski rental. A few of our party had to swap out skis and that was seamless. WE would rent here again.
Excellent and courteous service.
Environment is a bit stressful. Giving height and weight at pre booking seems unnecessary since they anyway ask for this when you rent. Delivery and pickup at hotel (la Perla) is greatly appreciated
Tutto ok. Gentili e disponibili. Grazie, alla prossima
Personnel in the shift was very polite and helpful. I was really impressed how they managed to work with so many customers at the same time. Very good thing is that you can rent equipment for some period even if you are not sure how many days you need it. You will be charged only for the time you used the equipment, from the next day (if you picked up equipment after 2PM) till the day you bring it back.
The expert ski's where quite expensive but there're enough cheaper options so that's no problem. Very satisfied with the help!
The quality of skis we rented was excellent and the staff were extremely helpful
Once you enter the shop, it is not clear how to queue to get attention from staff. Once you are engaged with a staff member, service is great. It is only the start that needs improving.
More information, elaborating on ski propoerties would be nice. Now we got a pair of skies.
friendly staff. They give proper advice based on your requirements. The equipment is perfect.
Perfect from start to end!!!
Have been renting for many years and had good help from staff. This year we felt the member of staff was a bit less helpful. He pointed to all the skis and asked us which we wanted. What we wanted was for him to ask us our level of ability and how we like the skis to feel, then for him to make a suggestion about a suitable pair. He's the expert. we don't know the differences between different brands of skis. Another member of staff was very helpful when we had to return skis due to injury of skier, and we thank you for deducting unused days from the rental fee.
An excellent place to hire great quality kit. Very knowledgeable and friendly staff and very flexible if you need to return early or change sizes. Definitely recommend.
Been going to Kostner for more than 10 years and always had excellent equipment and wonderful service.
It was a big bonus to be able to use the shop at Hotel Greif. Thanks
Professionali gentili e preparati.
Kostner rental are the perfect place to rent snow equipment. They ensure proper fitting boots (wide or narrow and everything in between) and give your skis a free service mid rent if you are renting for 2 weeks. We have rented with them each time we have visited Corvara and have never been disappointed. This last rent was exceptional- I showed them the boots I had hired previously and they gave me the current band new model of the same boot this time. It was the most comfortable ski boot that I have rented over the past 30 seasons skied.
Great staff and good ski's and advice when renting. Changed initial ski's after 1 day and staff were very helpful in finding different ski's that suited me better. Equipment was well serviced and perfomed well. Rental process was very quick and easy as was returning the equipment. Shop was quiet and staff polite during all visits. I'd certainly go here again, hopefully next year, and would highly recommend them as a rental company.
For more than 20 years I'm renting my ski material at this shop and the courtesy, kindness and experience of the staff is outstanding. It even resulted in buying the material I rented this year. I was so pleased. You will not get a better service elsewhere.
This is our second rental from Sport Kostner, it has been the best experience we have had in many years of skiing. The delivery and collection of our skis equipment to our hotel ski room was brilliant, and made the beginning and end of our trip particularly enjoyable. My boots were the most comfortable ones I have ever worn, and the skis were excellent too. Many thanks Sport Kostner Rent!
We booked our skis online, entering all the relevant information, which meant on arrival in the shop the choice and set up of our skis was easy and quick. The shop was busy but we didn't have to wait before being served. We were pleased with the skis we hired and would definitely use Kostner again.
Service was excellent and the shop staff were friendly and attentive. They responded to my query by email very quickly and also allowed me to change skis part way through the rental to suit my needs.
I have rented from Sport Kostner on 4 occasions and as always this time the service was quick, polite and professional for our family group of 7. Highly recommend.
This is the fourth time we have rented from the store. The service is efficient and without fuss.
I would like to clarify that the person who served us at the Cristallo hotel was extremely friendly, however, my son had to go to the Kostner Sport store in Corvara and was served by a bad-faced and rude man who, in a very bad mood, changed the board for my son, but he did not put the appropriate bindings on it.
Professional and extremely efficient. The best I have come across in 40 years of skiing
Super efficient and very friendly staff. Wouldn’t hesitate to rent equipment from here again.
Been using Sport Kostner for rentals for 12+ Years and we always get excellent service and equipment. Thank you!
It was just great and so much better than the rental shop we used in the previous year. The staff were superb and the equipment was in great condition. Thank you for making the experience so good.
2 of the 3 in our party sustained knoee injuries becuase skis did not release in falls. More atttention needed for setting safety releases. Otherwise the service was excellent.
Have used Kostner for a couple of years in a row; always friendly and helpful with good quality equipment; delivery and pick up at hotel is an added bonus. Thank you
Good equipment. Check on was a little unclear as we had pre booked. There was also no one around to greet us and help. Once we were through that staff were quick and efficient and we got our gear very easily.
Really impressive service with everything made easy for the customer.
It all went smoothly.
Friendly helpfu staff, thank you
Very friendly and helpful service. The equipment quality is excellent.
The staff were welcoming, friendly and very polite. The service was instantaneous. The fitting area was relatively spacious. No specific recommendations as to how this could be improved on the basis of our experience. The equipment requested, intermediate in standard was perfectly suited to our purposes.
Shop was disorganised chaos when arriving to collect equipment and it’s was totally unclear what we were supposed to do, what the check in terminals were even for and absolutely no queuing system. Equipment was pre-book, but we had to have whatever was left meaning we ended up with skis that were too long and had to go back the next day to change them. On returning the equipment we were accused of “stealing” one set of poles from someone on the slopes or in the chalet even when we knew for sure these were the ones we left the shop with at the stat of the holiday. Our credit card was charged with someone else bill as well as our own bill due to issues with the tills. Thankfully, due to the notifications on our phone, we realised this an hour later and managed to get a refund in cash for the incorrect charge.
When we arrived to pick up our skis (Sunday afternoon at about 17.00 I think) the shop was very busy. It was not very clear where we should start or queue - it was a bit chaotic. That said, once we were served, the person who dealt with us was very helpful and sorted us out quickly. When we dropped our skis and a pair of boots off at the end of our holiday (the following Saturday), all went very smoothly and efficiently. It may have been because we coincided with a quieter period in the shop Perhaps you could consider some clearer signage in the shop to indicate where you need to go first when picking up ie. boots area first and then move to skis area.
Competenti, gentili e ben organizzati. Offrono materiale di ottimo livello, curato e ben tenuto. Davvero bravi
I would like to be able to access the previous years rentals info so I do not have to full in all info about shoe sizes and lengths etc. I would also like to be able to book collection from the shop to and from my hotel.
A very professional team, giving good advice and supplying good equipment
Friendly and knowledgeable staff.
Very helpful staff. Very appreciative of return refund policy as I was unwell for our final 2 days - the only other helpful piece of information would have been that the equipment needed to be returned by 10am to receive the day’s refund.
Need to listen when fitting boots even when very busy. With my daughter the first chap was too rushed and just said 'they are fine'. When we returned them the next day a different person took the time to listen and gave a pair that solved the problem and fitted well.
The folks at SportsKostner were very pleasant to deal with. They were fast and easy to deal with. Plus, they had the equipment I needed. They were also very accommodating as I lost my gear and they gave me a new snowboard on the spot. Fortunately, I was able to find the lost board and return both. I would definitely rent from them again.
Absolutely brilliant kit.
Superfriendly and skilled staf. Very helpful and good advise. We easily got in and out with our equipment to go skiing. Bringing back the product was also quickly done.
Way too expensive compared with other stores in the same village.
easy, helpful. Everything good. A little confusing what to do once walking into the shop, but really, that's no big deal.
The check-in process was very disorganized, chaotic and made the arrangements experience very unpleasant.
It is unfortunate that I can not choose the particular model for rent. Other shops in the area have better info regarding each option and you can book particular model of skis.
I wanted to try something exclussive and you gave me this wonderful Opera ski. Super nice!!
If you could get some helmets with built-in visors, that would be great.
Very easy & quick service, the guys gave us good advice & were helpful
Very efficient service. Booked in advance so pick up very quick, drop off even quicker!
Friendly staff and well informed. More staff is needed for check-in during peak times.
The staff is courteous and efficient. Good selection of gear and very knowledgeable. Helpful with any questions you have about the area.
We rent at your place already for more than 10-years - would not consider to go to another one!
they gave the model we asked for, easy to book, nice rental enviroment; clean/enough space/nice staff, good gear, easy to bring back
When I came in to shop, I was slightly confused because of the enormous queue. Saturday evening - new skiers came. After some minutes, I asked the staff, and because I had made a reservation ahead directly on the shop website, I could skip the queue, and my skis, which I had reserved, were ready. If there are in the shop to many tourists, it isn't clear where I could go for my order. This notice is only one small bad thing which could be improved.
Very professional and easy process. Maybe the web reservation part could be easier since we could not find one of the prepayments. We were at a non busy time and if the experience with the store more crowded is similar then is excellent. If there is more web intereaction with the client the process should be just confirming data and having the skies ready.
Everything good except that by booking certain skis I always get SIMILAR but not what I have ordered. Including the length which us constantly different from what I need. It is also not enough information on website regarding the actual skis and the technical numbers of certain widths and lengths. You also refused to deliver the rentals and I ended up carrying 3 pairs of skis back home (my own and 2 pairs of kids skis). Other shops are doing better on all of the above.
Great service. Thank you very much.
Good selection of equipment, strong technical knowledge, the team are capable and the hire of gear was easy.
Very helpful and efficient service
I would recommend the place and people to anyone in a heartbeat
Highly recommended - apart from efficiency at being able to order on-line to get a discount Kostner Rent also play very fair. We didn't pay until returning our equipment just in case we gave up early and, therefore, would only pay for the days we used. Highly recommend the company.
Sport Kostner rent happily upgraded my skis..thanks.
Perfecto!
Simple and efficient.....skis were a little older than expected but were well prepared.
A group of eight friends rented our ski kit from Kostner. The kit was all in very good condition with boots that were comfortable and a wide range of skis on offer. Dylan at Kostner was quick to answer emails and generally very helpful. We will use Kostner again.
Friendly and fast Service!
Excellent as usual see you next season
To be honest the pickup and drop-off was a bit chaotic. Having answered a variety of questions when hiring online, I was required to enter the same details on arriving and then some questions were repeated when dealing with the staff. The systems in use do not seem to be joined up. In addition the staff where struggling to manage the number of customers coming through the door - there was no "fair" queuing system, so people not certain where to go. Why not allocate a sequential number to each customer as they arrive. A positive - they were happy for me to change my skis part way through the hire - which was great - proving the opportunity to try a lighter pair.
Very helpful staff, plenty of space, fantastic skis, boots had seen better days!
Service and check inn to slow
Great equipment and staff. We had to wait a long time to hire but it was a Saturday late afternoon!
Very efficient service, thank you. Easy on-line booking process with plenty of options and clear descriptions. Collection and drop off process seamless
The fellow who helped me was very helpful, patient and knowledgeable … my feet are hard to fit into ski boots and he did a great job! Thanks to him I had a great ski time.
Excellent and professional service, really good equipment. Very happy with my experience.
Staff are extremely knowledgeable and helpful and the equipment is of good quality well maintained
Excellent service!
Always a pleasure to visit Sport Kostner
Great service as always
There doesn't seem to be any kind of clear queuing system on collection or return, but after that everything went smoothly - very nice equipment, in good condition.
Quick & easy collection of skis and return. All smooth & efficient.
Great service and helpful staff.
Excellent staff and customer service. Very polite, tried my limited Italian and no issue and speaking English. Web service and booking very easy and clear. Equipment was great and in good condition and maintained. In short a fantastic ski hire service. Thank you so much
Second year I’ve used them and I won’t go anywhere else for future trips! They’re the best!