Reviews by Sport Kostner Rent
It all went smoothly.
Friendly helpfu staff, thank you
Very friendly and helpful service. The equipment quality is excellent.
The staff were welcoming, friendly and very polite. The service was instantaneous. The fitting area was relatively spacious. No specific recommendations as to how this could be improved on the basis of our experience. The equipment requested, intermediate in standard was perfectly suited to our purposes.
Shop was disorganised chaos when arriving to collect equipment and it’s was totally unclear what we were supposed to do, what the check in terminals were even for and absolutely no queuing system. Equipment was pre-book, but we had to have whatever was left meaning we ended up with skis that were too long and had to go back the next day to change them. On returning the equipment we were accused of “stealing” one set of poles from someone on the slopes or in the chalet even when we knew for sure these were the ones we left the shop with at the stat of the holiday. Our credit card was charged with someone else bill as well as our own bill due to issues with the tills. Thankfully, due to the notifications on our phone, we realised this an hour later and managed to get a refund in cash for the incorrect charge.
When we arrived to pick up our skis (Sunday afternoon at about 17.00 I think) the shop was very busy. It was not very clear where we should start or queue - it was a bit chaotic. That said, once we were served, the person who dealt with us was very helpful and sorted us out quickly. When we dropped our skis and a pair of boots off at the end of our holiday (the following Saturday), all went very smoothly and efficiently. It may have been because we coincided with a quieter period in the shop Perhaps you could consider some clearer signage in the shop to indicate where you need to go first when picking up ie. boots area first and then move to skis area.
I would like to be able to access the previous years rentals info so I do not have to full in all info about shoe sizes and lengths etc. I would also like to be able to book collection from the shop to and from my hotel.
A very professional team, giving good advice and supplying good equipment
Friendly and knowledgeable staff.
Very helpful staff. Very appreciative of return refund policy as I was unwell for our final 2 days - the only other helpful piece of information would have been that the equipment needed to be returned by 10am to receive the day’s refund.
Need to listen when fitting boots even when very busy. With my daughter the first chap was too rushed and just said 'they are fine'. When we returned them the next day a different person took the time to listen and gave a pair that solved the problem and fitted well.
The folks at SportsKostner were very pleasant to deal with. They were fast and easy to deal with. Plus, they had the equipment I needed. They were also very accommodating as I lost my gear and they gave me a new snowboard on the spot. Fortunately, I was able to find the lost board and return both. I would definitely rent from them again.
Absolutely brilliant kit.
Superfriendly and skilled staf. Very helpful and good advise. We easily got in and out with our equipment to go skiing. Bringing back the product was also quickly done.
Way too expensive compared with other stores in the same village.
easy, helpful. Everything good. A little confusing what to do once walking into the shop, but really, that's no big deal.
The check-in process was very disorganized, chaotic and made the arrangements experience very unpleasant.
It is unfortunate that I can not choose the particular model for rent. Other shops in the area have better info regarding each option and you can book particular model of skis.
I wanted to try something exclussive and you gave me this wonderful Opera ski. Super nice!!
If you could get some helmets with built-in visors, that would be great.
Very easy & quick service, the guys gave us good advice & were helpful
Very efficient service. Booked in advance so pick up very quick, drop off even quicker!
Friendly staff and well informed. More staff is needed for check-in during peak times.
The staff is courteous and efficient. Good selection of gear and very knowledgeable. Helpful with any questions you have about the area.
We rent at your place already for more than 10-years - would not consider to go to another one!
they gave the model we asked for, easy to book, nice rental enviroment; clean/enough space/nice staff, good gear, easy to bring back
When I came in to shop, I was slightly confused because of the enormous queue. Saturday evening - new skiers came. After some minutes, I asked the staff, and because I had made a reservation ahead directly on the shop website, I could skip the queue, and my skis, which I had reserved, were ready. If there are in the shop to many tourists, it isn't clear where I could go for my order. This notice is only one small bad thing which could be improved.
Very professional and easy process. Maybe the web reservation part could be easier since we could not find one of the prepayments. We were at a non busy time and if the experience with the store more crowded is similar then is excellent. If there is more web intereaction with the client the process should be just confirming data and having the skies ready.
Everything good except that by booking certain skis I always get SIMILAR but not what I have ordered. Including the length which us constantly different from what I need. It is also not enough information on website regarding the actual skis and the technical numbers of certain widths and lengths. You also refused to deliver the rentals and I ended up carrying 3 pairs of skis back home (my own and 2 pairs of kids skis). Other shops are doing better on all of the above.
Great service. Thank you very much.
Good selection of equipment, strong technical knowledge, the team are capable and the hire of gear was easy.
Very helpful and efficient service
I would recommend the place and people to anyone in a heartbeat
Highly recommended - apart from efficiency at being able to order on-line to get a discount Kostner Rent also play very fair. We didn't pay until returning our equipment just in case we gave up early and, therefore, would only pay for the days we used. Highly recommend the company.
Sport Kostner rent happily upgraded my skis..thanks.
Simple and efficient.....skis were a little older than expected but were well prepared.
A group of eight friends rented our ski kit from Kostner. The kit was all in very good condition with boots that were comfortable and a wide range of skis on offer. Dylan at Kostner was quick to answer emails and generally very helpful. We will use Kostner again.
Friendly and fast Service!
Excellent as usual see you next season
To be honest the pickup and drop-off was a bit chaotic. Having answered a variety of questions when hiring online, I was required to enter the same details on arriving and then some questions were repeated when dealing with the staff. The systems in use do not seem to be joined up. In addition the staff where struggling to manage the number of customers coming through the door - there was no "fair" queuing system, so people not certain where to go. Why not allocate a sequential number to each customer as they arrive. A positive - they were happy for me to change my skis part way through the hire - which was great - proving the opportunity to try a lighter pair.
Very helpful staff, plenty of space, fantastic skis, boots had seen better days!
Service and check inn to slow
Great equipment and staff. We had to wait a long time to hire but it was a Saturday late afternoon!
Very efficient service, thank you. Easy on-line booking process with plenty of options and clear descriptions. Collection and drop off process seamless
The fellow who helped me was very helpful, patient and knowledgeable … my feet are hard to fit into ski boots and he did a great job! Thanks to him I had a great ski time.
Excellent and professional service, really good equipment. Very happy with my experience.
Staff are extremely knowledgeable and helpful and the equipment is of good quality well maintained
Always a pleasure to visit Sport Kostner
Great service as always
There doesn't seem to be any kind of clear queuing system on collection or return, but after that everything went smoothly - very nice equipment, in good condition.
Quick & easy collection of skis and return. All smooth & efficient.
Great service and helpful staff.
Very good and happy to change boots when fit not quite right.
The staff there are tremendous. Very knowledgeable, courteous and helpful. I chose boots that were too narrow, and when I came back to exchange them for a larger size they were incredibly helpful in picking a wider (not larger) boot that was exactly what I needed! They even dropped me off back at my hotel! I've also purchased hiking boots there in the summer, and the expertise and great advice of the staff are exceptional.
Tutto benissimo, grazie!
Great service as always from Sport Kostner!
Sport Kostner provides an outstanding ski hire service. A modern extremely well equipped shop with professional staff and expert guidance to ensure you get the best quality ski and boot hire for your holiday. We’ve rented here 10 times and wouldn’t hesitate to recommend their superior services and quality equipment. Thanks to all the team, Adele M
Very helpful and speedy service. Excellent equipment. Very happy.
Excellent service, easy to pre-book, all equipment top class ... staff brilliant !
Friendly efficient service. Easy to prebook ski hire with discount on website. Equipment ready & waiting for us. Will be back 2020
Everyone in the shop was very friendly. Very efficient and these were the best and most comfortable boots I have ever hired. Excellent service
Staff were very good. Did not have to wait long even though we collected skis at a busy time. We both felt the skis recommended for us were the right skis for our ability. Return was easy and quick.
The guy I dealt with was very friendly and he got the job done very quickly, it was all very easy and with no hassle
We pre ordered our equipment on line which I think made it a lot quicker when we arrived at Kostner Rent to get our equipment. The staff were quick, efficient and very pleasant. We had no problems with our equipment which was delivered to our hotel ready for the next morning and picked up from our hotel on departure a week later. A very positive experience .
We've used Sport Kostner on a number of occasions and their service is always excellent
The boots were by far the best I have ever rented and the Skis for me were excellent My wife's skis were a little too short and perhaps a bit light but she was reasonably happy with them
We come back every year for the equipment and service and will be back next year.
Excellent efficient and friendly service with very good equipment.
Staff extremely helpful. One day another renter took my skis by mistake Sport Kostner Rent staff happily gave me new skis and poles for the day Will definitely use them again
Very efficient service - shop looked busy when we walked in but we actwere dealt with very quickly. Helpful staff.
Hello. We were assisted by Rossi. He was absolutely great. Much appreciated. We upgraded skis based on his reco- a great call. Terrific help to change up my boot liners. He is good. Cheers Chris Mifflin
Seventh year running, brilliant service!
Thanks for the nice vacation! Equipments make it even better!
Very friendly, efficient and knowledgeable team.
It was unclear at the entrance to the shop what people were supposed to do both for hiring and returning equipment. There seemed to be no system for ensuring people were seen in the order they arrived. Also I did not get the impression that the staff were that interested in having a conversation with people about what was on offer. As usual as a woman of more mature years I think people make assumptions about the type of skiing I am going to be doing
Good service all round. Will definitely use you again if we come back to Corvara.
Skis were excellent and everything else as agreed, thanks.
Booking skis with Sport Kostner online was easy. On arrival to collect skis it was quick and the set up easy as all our details had been entered via the online system. Skis were available and collected within 10/15 minutes as deposit had already been paid. On taking back the skis payment was made efficiently, within 5 minutes! Very efficient service.
Professional knowledgeable staff, organisation of equipment on collection and return was excellent, quality of rental equipment was very good
Very efficient system considering how busy the shop was
Over 10 years of experience renting ski equipment from Sport Kostner Rent and still an excellent service. A pleasure to visit!
Good place. Was very crowded when we picked up our skis and got no help choosing. Would have liked some guidance. Ended uppdaterad with a pair that was ok. But for the rental price I expected some more care. Well, some of the straff are very helpfull. I just ended up with someone who wasn't..
Great guys great gear
As always, an excellent service and superb equipment
Very helpful and friendly service and excellent selection of skis and boots.
Everything was perfect
Totally new ski equipment. The service were really excelent. Everything was perfect!
Excellent attentive staff and superb choice of high quality rental equipment. Third time renting from Sport Kostner and we'll be back again.
Efficient. Changed my skis when needed.
Fantastic and efficient ski rental team offering outstanding service, helpful advice and excellent equipment. Have used them every year for the last 10 years and highly recommend.
Good gear and appreciated the free wax and service after the first week of a two week rental
Good local service, with good selection of skis. Prices on the high side, but limited competition.
Courteous, efficient, friendly service with good choice of equipment.
Choice of skis quite limited. Had specifically requested Vokll skis when booking on line but they tried to get me to accept a different make. Then gave me a pair of Voklls that were much too short, 147, had to go back next day and managed to get 154.
Have pre booked and rented with Sport Kostner twice, most recently hiring for our party of 9, and on both occasions the service was excellent. They were helpful and understanding when my skis went missing ( presumably mistakenly taken by another Sport Kostner renter) on the slopes and all was sorted for the next day with minimal inconvenience..
We found Kostner to be very efficient and the equipment was of a very good standard.
The first pair of skis I rented had a very bad edge finish. I returned them and the next pair were excellent.
It was a bit chaotic when we arrived to collect and return our skis. There seemed to be no system for helping people to know what to do or fair way of dealing with the queue.
Consistently best service; will be back next year.
Bright and bustling shop, excellent range of rental equipment, friendly and helpful employees.
A great rental shop with a harding working team eager to prepare you correctly for the slopes
We rented skis, boots and a helmet for our 3 year old granddaughter. The person who served us was very helpful and gave us good advice, he also had a good manner with our granddaughter throughout the fitting process.
Staff was very attentive and knowledgeable about equipment. Snowboard selection was better than expected considering the ski heavy area. Plenty of staff to help costumers in a timely manner. Would highly recommend others to use this shop.
Top line Volant & rai skis where bliss ... so good I have bought my wife a pair of the Volant Silver Spurs
We stayed at Ladinia and La Perla. Very happy that equipment was delivered and picked up!
We have rented our equipment from Sport Kostner for years and we have never been disappointed. They are always professional and helpful.
Very good service and equipment!
Very happy with quality of equipment and felt that care was taken in fitting skis to boots and selecting the right equipment for me and my family .
Very helpfull and polite staff and nearby!
Excellent service. We had to take the ski boots back on the 2nd day as they were a 1/2 size too big, but they were changed without any problems & the guys were extremely helpful.
Excellent staff and customer service. Very polite, tried my limited Italian and no issue and speaking English. Web service and booking very easy and clear. Equipment was great and in good condition and maintained. In short a fantastic ski hire service. Thank you so much
Great experience. Attentive staff and good organisation which made the whole process quick & painless.
The equipment was very old. The skis looks more than two years old. The ski’s didn’t fit to carry them easy together. My children were not happy. The shoes were too small for my oldest son.
It was chaos when we arrived. Skis were dealt with reasonably quickly but some of our group rented boots and there was only one person for about twenty customers. No help with ftting or service to get the most suitable boots. It took over an hour and was a stressful start to the holiday. Ski choice was limited compared to last year and condition did not seem as good. Friendly manager and helpful, experienced staff seemed overwhelmed.
Very flexible when we needed to return earlier due to injury. Parking was hard to find.
Excellent efficient and friendly staff despite working under pressure of large customer numbers
Very helpful, friendly, accommodating staff and equipment was great.
It was easier to book ahead on line as it saved lot of time.
Excellent gear and service
I rented Ski Boots & Skis. The Boots were quite old and therefore not that comfortable. I think newer boots would have been better and given an overall better impression. Staff were friendly and helpful.
Staff are knowledgable and helpful. During the return of the hired skis Maybe staff could have spent a little time explaining which skis would be best for rental next year. Could an improvement be made by changing skis?
Really impressive service with everything made easy for the customer.